Registration: Maureen Van Kuren, Registration Manager, MVankuren@accessintel.com or 203-899-8487
All other queries: John Gibb, Marketing Director at jgibb@accessintel.com or 203-899-8435
The Operations Summit 2016 is the only event devoted exclusively to direct-to-customer and omnichannel operations & fulfillment. Over 2.5 days you’ll have access to unique content on key trends, how-to and lessons learned in warehousing, contact/call center, order management, pick, pack, packaging, shipping, returns/reverse logistics, inventory management, supply chain, global ecommerce, staffing, technology and more!
You have the option of either attending the Full Conference (which includes a half-day pre-conference with one of four intensive workshops to choose from) or the Main Conference.
The Full Conference includes the pre-conference workshops, where you’ll get comprehensive training on specific topics in operations and fulfillment management. The Main Conference includes 40+ sessions in six tracks to give you a complete complement of operations knowledge and experience. Both options include attendance to the Welcome Party, all receptoins, exhibit hall, roundtables and attendance to the Excellence in Customer Experience Awards luncheon ceremony on March 28. Tours and the networking dinner may be added at an additional cost.
If you have responsibilities in any of the areas below, attending the Operations Summit is a must for your professional knowledge and development:
Exclusivity: This is the only event exclusively built for anyone involved in DTC and Omnichannel Operations & Fulfillment. You will walk away with actionalble information you can use right away to help improve your operations efficiency, cut costs and boost customer satisfaction.
Networking: Operations Summit 2017 is your once-a-year opportunity to meet industry leaders and meet up with your peers. No other event brings the entire DTC and omnichannel operations & fulfillment community together. This year, you will have expanded networking opportunities and be able to take advantage of the Opeartions Summit Connect show app, allowing you to see who is attending.
Learn from leading brands: Industry leaders from top brands will share how they are managing to reduce costs, increase satisfaction and improve speed and productivity in their organization. You will hear the innovative strategies and initiatives being incorporated to successfully navigate the demands from customers to ship to and from store, free and same-day shipping, etc.
The cost of the conference varies based on when you register, if you sign up for the Full Conference or Main Conference only and if you are a Merchant or non-merchant (vendor, consultant, etc.):
Pricing for Merchants
| Register By | Main Conference | Full Conference | |
| Best Price | 11/30/2016 | $795 | $995 |
| Early Bird | 1/12/2017 | $895 | $1,095 |
| Last Chance | 2/24/2017 | $995 | $1,195 |
| Onsite | 3/26/2017 | $1,095 | $1,295 |
Non-Merchant Pricing
| Register By | Main Conference | Full Conference | |
| Best Price | 11/30/2016 | $1,395 | $1,595 |
| Early Bird | 1/12/2017 | $1,545 | $1,745 |
| Last Chance | 2/24/2017 | $1,795 | $1,895 |
| Onsite | 3/27/2017 | $1,895 | $1,995 |
Sign up now for the best rate available!!
Yes. Discounts are given when you attend with a group of 3 or more colleagues from your organization. Please contact Maureen Van Kuren, Registration Manager, MVankuren@accessintel.com or 203-899-8487 with questions or to learn how to register a group.
Continental breakfast and lunch is included each day. The Awards Ceremony lunch (March 28) is also included. In addition, If you attend any of the early tours, a boxed breakfast will be provided.
Immensely popular, pre-arranged tours are small group tours of several facilities in the Pittsburgh area, organized to give you the opportunity to see them in action, learn from industry leaders and get your questions answered personally. With limited capacity, the Tours always sell out very quickly, so we suggest you move fast to guarantee attending a tour of your liking.
Details on the 2017 tours are available here.
You can register for a tour during the conference registration process. If you have a specific tour in mind that you want to attend, we encourage you to do so early: tours are limited in attendance and sell out on a first-to-register basis. Only two tours will be offered per attendee.
If you have already registered and would like to add a tour to your Operations Summit experience, you can modify your registration using your registation id.
There is a small additional fee of $50 for each tour, which covers the tour and transportation to and from the hotel. Tour hosts reserve the right to approve registrants. Other tour limitations may apply.
Now in their 3rd year, the Excellence in Customer Experinece awards demonstrate how operations is a key driver in today’s growing ecommerce marketplace and to honor operations and fulfillment innovatoin.
The awards ceremony takes place March 28 during the Operations Summit and attendance is included with your registration. Come and celebrate the ecommerce merchants who have been the best in innovation and managing their contact centers, returns, orders, shopments, packaging and customer service.
Yes – you have a great opportunity to network with your peers at Welcome Party on April 12, our Group Networking Event and Exhibit Hall Reception on March 28, and at the multiple roundtables and breaks available to you throughout Operations Summit.
Business casual. Sometimes meeting rooms can get cold so please bring a light sweater or jacket.
Refunds were available in full until December 31, 2016. After December 31, any cancellation requests received in writing will be granted, less a $200 administration fee until March 15. No cancellations will be available after March 15, 2017.
Yes, you may arrange transfer your registration to anyone else in your organization at any time. Please email Maureen Van Kuren, MVankuren@accessintel.com for more information.
There are sponsorship opportunities around the Summit and the Awards Ceremony. For questions regarding either of these, please contact Cory Smith, Show Director at csmith@accessintel.com or 404-661-0441.
For registration questions please contact: Maureen Van Kuren, Registration Manager, MVankuren@accessintel.com or 203-899-8487.
For general questions, please contact: John Gibb, Marketing Director at jgibb@accessintel.com or 203-899-8435.
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